Security at CrystalQore
Your communications data is our top priority. Here's how we protect it.
Infrastructure Security
Our infrastructure is built on hardened, enterprise-grade cloud services with defense-in-depth at every layer.
TLS/SRTP Encryption
All data in transit is encrypted with TLS 1.3. Voice and video streams are secured with SRTP to prevent eavesdropping.
Network Isolation
Multi-layered network architecture with strict firewall rules, VPC isolation, and private subnets for sensitive services.
DDoS Protection
Enterprise-grade DDoS mitigation with traffic scrubbing, rate limiting, and automatic scaling to absorb volumetric attacks.
Penetration Testing
Regular third-party penetration tests and vulnerability assessments, with findings remediated on strict timelines.
Application Security
Security is baked into our development lifecycle, from design to deployment.
RBAC Permissions
Granular role-based access control with customizable roles, ensuring users only access what they need.
Input Validation & XSS Prevention
All user inputs are validated and sanitized. Content Security Policies prevent cross-site scripting attacks.
SQL Injection Protection
Parameterized queries and ORM-level safeguards prevent SQL injection across the entire data layer.
Secure Session Management
Cryptographically signed sessions with configurable expiry, automatic rotation, and secure cookie attributes.
Data Protection
Your data is isolated, encrypted, and backed up — giving you confidence that it's always safe and recoverable.
Tenant Data Isolation
Strict multi-tenant architecture ensures each organization's data is logically isolated at the database level.
Encrypted Credentials
All secrets, API keys, and credentials are encrypted at rest using AES-256 and managed via secure vaults.
Automated Backups
Continuous automated backups with point-in-time recovery. Backups are encrypted and stored in geographically separate regions.
Data Retention Controls
Configurable data retention policies per organization, with automated purging of expired data.
Compliance
We align with industry standards and regulatory frameworks to meet the needs of regulated industries.
HIPAA-Ready
Architecture designed to support HIPAA compliance for healthcare organizations. BAAs available for Enterprise customers.
GDPR Compliant
Full compliance with EU General Data Protection Regulation, including data subject rights and cross-border transfer safeguards.
SOC 2 (In Progress)
Currently pursuing SOC 2 Type II certification. Our controls are designed to meet Trust Services Criteria.
PCI DSS for Payments
Payment processing is handled by PCI DSS Level 1 certified providers. We never store raw credit card data.
Open Source Security
Transparency is a security advantage. Our open source model means anyone can verify how we protect your data.
Publicly Auditable
Our Community Edition source code is open for anyone to review, audit, and verify.
Community Discovery
A global community of developers helps identify vulnerabilities faster than any closed team could.
Transparent Patches
Security patches are published openly with full changelogs so you know exactly what was fixed.
Responsible Disclosure
We take every vulnerability report seriously and work quickly to protect our users.
How to Report a Vulnerability
If you discover a security vulnerability in CrystalQore, please report it responsibly. Do not publicly disclose the issue until we have had an opportunity to address it.
Send your report to security@clearconverse.com with a detailed description of the vulnerability, steps to reproduce, and any supporting evidence.
24 hours
Acknowledgment
We confirm receipt of your report
72 hours
Triage
We assess severity and begin remediation
Ongoing
Resolution
We keep you updated through resolution
Bug bounty program
Coming Soon
We are building a formal bug bounty program to reward security researchers. Stay tuned for details.
Questions about security?
Our security team is happy to answer your questions, discuss our practices in detail, or provide additional documentation for your compliance reviews.