Call Management
Call Detail Records
Comprehensive call records from your PBX and WebRTC, with recording playback, CSV export, Click2Dial detection, and real-time Call Pop.
12,847
Total Calls
6,231
Inbound
5,109
Outbound
1,507
Missed
Key Capabilities
Full visibility into every call across your organization, with powerful tools for playback and analysis.
Dual-Source CDR
Aggregate call detail records from both your PBX (FusionPBX) and WebRTC calls into a single unified view.
Advanced Filters
Filter by date range, call direction, duration, call type, and more. Find exactly the records you need.
Call Recording Playback
Listen to call recordings inline with a full-featured player — seek, scrub, and skip through any recording.
CSV Export
Export filtered call records to CSV for offline analysis, compliance reporting, or integration with other tools.
Click2Dial Detection
Calls initiated via Click2Dial are automatically tagged with a badge, giving you insight into how calls originate.
Real-Time Stats Dashboard
Live counters for total, inbound, outbound, and missed calls. Auto-refreshes every 30 seconds with manual refresh.
Real-Time Screen Pop
Real-time screen pop via FreeSWITCH ESL. See caller info, contact details, and interaction history the moment a call comes in. Instantly know who's calling and make every conversation count.
Live Availability Status
Live phone and chat availability status across your organization. Know who's on a call, away, or available — in real time. Presence syncs across WebRTC, desktop, and mobile clients.
How It Works
A deeper look at call record ingestion, playback, and analytics.
Every call, every detail
PBX CDRs include codec, MOS score, PDD, and full SIP metadata. WebRTC CDRs capture browser-based calls with SRTP encryption details. Both are merged into one searchable timeline.
- PBX codec & MOS data
- WebRTC call records
- SIP metadata
- Unified timeline
Listen back
The inline recording player supports HTTP range requests for instant seek — no waiting for large files to buffer. Jump to any point in the call with a click.
- Inline audio player
- Range request streaming
- Instant seek & scrub
- Permission-gated access
Know your numbers
The stats dashboard shows live call counters at the top of the page. Data auto-refreshes every 30 seconds, or hit the refresh button for an instant update.
- Total call count
- Inbound / outbound split
- Missed call tracking
- 30s auto-refresh
Export and analyze
Export your filtered view to CSV with a single click. Date range, direction, and type filters all carry through. Export access is permission-based per tenant role.
- One-click CSV export
- Filters carry through
- Date range scoping
- Role-based access
Technical Highlights
Enterprise-grade call records with deep PBX integration.
Take it further with Premium
Enhance this feature with powerful plugins. Seamless upgrade, no migration needed.