Privacy Policy
Your privacy matters. This policy explains how ClearConverse Corporation collects, uses, and protects your personal information when you use CrystalQore.
Effective Date: March 1, 2026 · Last Updated: March 1, 2026
ClearConverse Corporation (“ClearConverse,” “we,” “us,” or “our”) operates the CrystalQore unified communications platform, including the website at crystalqore.com, the hosted Premium service, and related applications (collectively, the “Service”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you access or use our Service.
By accessing or using CrystalQore, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Service.
1. Information We Collect
1.1 Personal Information
When you create an account, subscribe to a plan, or contact us, we may collect:
- Full name and display name
- Email address
- Phone number
- Company or organization name
- Billing address and payment information (processed by our payment provider)
- Profile photo (if you choose to upload one)
1.2 Usage Data
We automatically collect information about how you interact with the Service:
- Features accessed and frequency of use
- Call durations and metadata (not call content)
- Message timestamps and delivery status (not message content)
- File types and sizes uploaded (not file contents)
- Search queries within the platform
- Error logs and performance data
1.3 Device Information
We collect information about the devices you use to access CrystalQore:
- Device type, operating system, and version
- Browser type and version
- IP address and approximate geographic location
- Unique device identifiers
- Screen resolution and language preferences
1.4 Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to maintain your session, remember your preferences, and understand how our Service is used. You can control cookie preferences through your browser settings. See Section 9 for our full Cookie Policy.
2. How We Use Information
We use the information we collect for the following purposes:
2.1 Service Provision
- Creating and managing your account
- Processing calls, messages, and other communications
- Providing customer support and responding to inquiries
- Processing payments and managing subscriptions
2.2 Communication
- Sending transactional emails (account verification, password resets, billing receipts)
- Providing service notifications and updates
- Responding to support requests
- Sending marketing communications (only with your consent; you can opt out at any time)
2.3 Improvement & Analytics
- Analyzing usage patterns to improve features and user experience
- Conducting research and development for new products
- Generating aggregated, de-identified analytics and reports
- Testing and deploying new features
2.4 Security & Compliance
- Detecting, preventing, and responding to fraud and abuse
- Enforcing our Terms of Service and Acceptable Use Policy
- Complying with legal obligations and responding to lawful requests
- Protecting the rights, property, and safety of our users and the public
3. Information Sharing
We do not sell your personal information. We may share information in the following limited circumstances:
3.1 Service Providers
We engage trusted third-party companies to perform services on our behalf, such as payment processing (Stripe), transactional email delivery (SendGrid), cloud infrastructure (AWS), and analytics. These providers are contractually obligated to protect your information and may only use it to perform the services we have engaged them for.
3.2 Legal Requirements
We may disclose your information if required to do so by law, or if we believe in good faith that such action is necessary to: (a) comply with a legal obligation or valid court order; (b) protect and defend our rights or property; (c) prevent fraud or investigate potential violations of our Terms of Service; or (d) protect the personal safety of users or the public.
3.3 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information as necessary to:
- Comply with legal obligations (e.g., tax and accounting requirements)
- Resolve disputes and enforce our agreements
- Maintain security and prevent fraud
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are legally required to retain it. Communication logs and metadata associated with your organization may be retained for up to 90 days before permanent deletion.
5. Security Measures
We implement industry-standard security measures to protect your information:
- TLS 1.3 encryption for all data in transit
- AES-256 encryption for data at rest
- SRTP encryption for voice and video communications
- Regular security audits and penetration testing
- Role-based access controls for internal systems
- Multi-factor authentication for administrative access
- Intrusion detection and monitoring systems
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to continuously improving our security posture.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Right of Access
You can request a copy of the personal information we hold about you.
Right to Correction
You can request that we correct any inaccurate or incomplete personal information.
Right to Deletion
You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
Right to Data Portability
You can request a machine-readable copy of your data to transfer to another service.
Right to Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in any email, or by contacting us directly.
Right to Restrict Processing
You can request that we limit the processing of your personal information under certain circumstances.
Right to Object
You can object to the processing of your personal information for certain purposes, including direct marketing.
To exercise any of these rights, please contact us at privacy@clearconverse.com. We will respond to your request within 30 days.
7. Children's Privacy
CrystalQore is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@clearconverse.com so we can take appropriate action.
8. International Data Transfers
ClearConverse is based in the United States. If you access CrystalQore from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers or service providers are located.
We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data Processing Agreements with all sub-processors
- Regular assessments of the data protection practices of third-party recipients
For more information about our GDPR compliance efforts, please visit our GDPR Compliance page.
10. Third-Party Services
CrystalQore may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.
Our use of third-party services includes but is not limited to: cloud infrastructure providers, payment processors, email delivery services, and analytics platforms. Each of these providers has their own privacy policy governing the use of your information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:
- Update the “Last Updated” date at the top of this page
- Notify you via email if we have your email address on file
- Display a prominent notice within the Service for at least 30 days
Your continued use of CrystalQore after any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: