Contact Management
Contacts & Presence
Centralized contact directory with real-time presence, call history, fax history, and Call Pop phone lookup — all synced with your PBX.
Key Capabilities
Everything you need to manage contacts and stay connected with your team and customers.
Internal & External Contacts
Manage internal tenant users alongside manually-added external contacts in a single unified directory.
Search & Filter
Instantly find contacts by name, email, company, or phone number. Filter by type — internal, external, or all.
Call & Fax History
View complete call and fax history per contact, giving you full context before every conversation.
Click2Dial from Card
Initiate a call directly from any contact card with a single click. No copy-pasting numbers.
Call Pop Lookup
Incoming calls trigger an instant screen pop showing the caller's contact info, history, and notes.
Chat Integration
Start a chat with any internal contact right from their card. Presence status shows who's available.
How It Works
A deeper look at how CrystalQore keeps your contacts organized and actionable.
Your entire directory
CrystalQore automatically populates your contact list with every internal tenant user. Add external contacts manually with name, email, company, phone numbers, and notes — all in one place.
- Auto-synced internal users
- Manual external entries
- Company & department tags
- Notes per contact
Complete interaction history
Every contact card shows a timeline of calls and faxes pulled directly from your PBX. See duration, direction, time, and disposition at a glance — no switching between apps.
- Per-contact call log
- Fax history from PBX
- Duration & direction
- Chronological timeline
Click and connect
From any contact card, launch a call with Click2Dial, compose an email, or start a chat. Every communication channel is one click away.
- Click2Dial integration
- Email compose
- Chat launch
- No context-switching
Always know who's calling
Call Pop uses real-time FreeSWITCH ESL events to identify incoming callers. The moment a call rings, you see the contact's name, company, and full interaction history.
- Real-time ESL events
- Caller identification
- Contact details popup
- Interaction history
Technical Highlights
Built for performance, security, and seamless PBX integration.
Take it further with Premium
Enhance this feature with powerful plugins. Seamless upgrade, no migration needed.
Related Features
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