Analytics Plugin
Call Center Analytics
Queue monitoring, agent performance rankings, real-time dashboards, supervisor tools, and SLA tracking for your call center operations.
Complete call center visibility
Everything supervisors and managers need to run a high-performing call center from one place.
Queue Monitoring
Real-time visibility into every call queue. See wait times, caller counts, and available agents at a glance with auto-refreshing displays.
Agent Performance Rankings
Leaderboards ranking agents by talk time, calls handled, resolution rate, and customer satisfaction. Drive healthy competition.
Real-Time Charts & Metrics
Live-updating charts for call volume, average hold time, abandonment rate, and service level. Configurable time ranges and filters.
Enhanced Dashboard Widgets
Drag-and-drop dashboard builder with pre-built widgets. Customize layouts per role — managers see KPIs, agents see their stats.
Supervisor Tools
Listen, whisper, and barge into active calls. Manage agent states, force breaks, and reassign queue members in real time.
SLA Tracking
Define service level agreements per queue and track compliance in real time. Get alerts before SLA breaches happen.
How it works
Start monitoring your call center performance in minutes.
Install the Plugin
Enable Call Center Analytics from your CrystalQore admin panel. Dashboard widgets appear immediately.
Configure Your Queues
Map your existing call queues, set SLA targets, and configure which metrics to track per queue and agent.
Monitor & Optimize
Use real-time dashboards and historical reports to identify bottlenecks, coach agents, and improve customer experience.
Ready to optimize your call center?
Add Call Center Analytics to your CrystalQore instance and gain complete visibility into your operations.
Already using the free version?
The open-source edition includes basic call logs. Upgrade to Call Center Analytics for real-time queue monitoring, agent rankings, supervisor tools, and SLA tracking.